Privacy Policy

Last updated: December 2025

BlueMonkeyAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services.

1. Information We Collect

We collect information in the following ways:

• Account Information: When you sign up, we collect your name, email address, business name, and billing information.
• Call Data: We process incoming calls to your business, including caller phone numbers, call duration, call recordings (if enabled), and transcriptions.
• Business Information: Information you provide to train your AI receptionist, such as FAQs, business hours, staff names, and service details.
• Usage Data: Information about how you use our services, including log data, device information, and analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist services
• Process and handle incoming calls on your behalf
• Book appointments and send confirmations
• Improve and personalise your AI receptionist's responses
• Process payments and manage your account
• Send you service-related communications
• Analyse usage patterns to improve our services
• Comply with legal obligations

3. Call Recording and Storage

If you enable call recording:

• Recordings are stored securely and encrypted at rest
• Recordings are retained for 90 days unless you request earlier deletion
• You are responsible for informing callers that calls may be recorded, as required by applicable law
• You can download or delete recordings at any time from your dashboard

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our services (e.g., cloud hosting, payment processing, telecommunications providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centres with physical security measures

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@bluemonkeyai.com.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain certain information as required by law or for legitimate business purposes, typically no longer than 7 years.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@bluemonkeyai.com
• Address: BlueMonkeyAI, Rhodes Minnis, Kent, United Kingdom